5.1 We will only ship to delivery destinations as outlined upon checkout.
5.2 All item prices on our website are inclusive of UK mainland postage unless otherwise stated.
5.3 All UK Mainland orders qualify for “Free Shipping In UK Mainland Only” apart from exception see 5.5 below.
5.4 All standard UK mainland orders are sent out using either a parcel courier, pallet delivery service (next working day) or Royal Mail (2-5 business days). Shipping method is depending on order size. Exceptions to this include all deliveries to (see 5.5 below).
5.5 UK deliveries to Scottish Highlands, Borders, Scottish Isles, Channel Islands, Northern and Southern Ireland will be subject to a delivery surcharge.
Full Postcode List with Additional Charges below:
AB37 & AB38, AB41- AB56, BT1-BT17, BT-18-BT94, DG, FK19-FK26, HS, IM, IOM, IV1-IV40, IV41-IV51, IV52-IV54, IV55-IV56, IV63, KA27-KA28, KT15- KT17, KW1-KW17, PA20, PA21-PA40, PA41-PA78, PH15-PH41, PH42-PH44, PH49-PH50, PO30-PO41, TD, TR21-TR25, ZE. For any queries on delivery costs please contact us on 01908 265889. There may be an additional charge on heavy and oversized items.
5.6 All orders sent via courier must be accepted with a signature upon delivery under all circumstances, unless you instruct as to “leave safe”. Goods left without signature at the customer’s request are at the customer's own risk.
5.7 Tracking information will be provided via email for courier deliveries, (where you have supplied an email address) once your order has been processed. Delivery timescales are not guaranteed.
5.8 Goods will only be deemed as lost if;
5.9 Any goods deemed as lost will be replaced subject to varying delivery timescales.
5.10 We are not obliged to provide delivery details and as such all delivery information is supplied at our discretion only.
5.11 All international orders will be despatched using “Royal Mail Air Mail” or a suitable courier. Please allow up to 28 days for delivery of standard items.
5.12 Additional charges may apply to international deliveries and will be notified pre-despatch in all cases.
5.13 International delivery charges will be specified for all areas serviced upon checkout prior to despatch.
5.14 Bulk orders and other large items may be despatched using a dedicated pallet delivery service.
5.15 Please ensure you are able to accept delivery of pallets prior to making your order as specified above.
5.16 Delivery drivers and staff are not obliged to assist any further than placing deliveries onto your premises Due to restrictions with shippers insurance, the courier will only be able to deliver to your front door or the main entrance to the building should you live in a flat, and will not be able to take this any further. If the order is shipped by pallet it will only be offloaded to the vehicles tailgate.
5.17 Delivery drivers and staff are not trained to handle or set-up our products and should not under any circumstances assist with the assembling, programming or usage of any item provided whatsoever.
5.18 We ensure all items are despatched in the condition specified in the listing and are packed suitably in all cases by our dedicated handling staff.
5.19 Delivery times cannot be guaranteed. We will make every effort to deliver your item within the specified time or, if no date has been agreed, (within a reasonable time from the date of your order). However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such cases, we will deliver your items as soon as is reasonably possible.
5.20 You must inform us within two working days if the goods are damaged in transit and seven working days if lost so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
5.21 You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
5.22 You must ensure you provide us with correct delivery address, email and telephone number details prior to despatch. Failure to do so may result in items being returned to us. You will be liable for re-delivery charges should this occur in all circumstances.
5.23 All orders processed are subject to current Consumer Contracts Regulations.
5.24 All applicable UK Mainland orders received before 1:00pm GMT will be despatched same day (Mon-Fri excluding Bank Holidays) subject to stock. All orders received after 1.00pm GMT will be despatched the following working day. We aim to despatch all items within 24 hours during working days but cannot guarantee delivery timescales as they may differ by location.
5.25 Opening hours Mon-Fri 9:30am to 4:00pm GMT (excluding Bank Holidays) . No items will be shipped outside of these times.
5.26 Extended area surcharges may apply to certain overseas locations. We reserve the right to amend delivery charges prior to despatch, and will duly inform the customer. You will be given the rightful option to cancel or proceed with the order in these circumstances.
5.27 All palletised deliveries are curb side deliveries only. It is your responsibility to safely bring the item into your home. Drivers are not obliged or insured to assist with the handling or assembling of palletised units. It is advised that sufficient preparation is made to handle larger bulky items before accepting delivery.
Deliveries to the EU
Delivery charges to the EU are as below. We use a tracked recorded delivery service for orders to the EU with either UPS or Royal Mail to guarantee your product's safety.
We always put as much as we can into a single box to keep postage costs down, but some larger orders need to be sent as more than one parcel. In these cases, a surcharge will need to be paid on each parcel in the order. Each EU delivery charge is based on 1 parcel weighing up to 30 kilos
European STD A
Deliveries outside of the EU
For Shipping to destinations outside of the EU please enquire.
For all American orders please visit out US website on www.hydra-usa.com